An illustrative run
One collections run, start to stop
This is the mechanism, walked through end to end on a made-up club ledger. No club here is real and no result is being claimed — what the page shows is what the agent actually does, and the point at which it hands the work back to a person.
Every name, balance and count on this page is a worked example written to show the shape of the agent’s work. None of it is drawn from a real club.
01
What it reads
Every open invoice in the club, with its age, its payment history and whether anything about it is disputed. It reads the ledger the club already keeps; it does not build a second one.
- Open balances
- 1,284
- Past thirty days
- 42
- Outstanding
- $38,410
02
How it ranks
Amount owed, days past due, payment history and dispute status. The ranking is deterministic — the same ledger produces the same order, and the weights are recorded with the run. A disputed balance drops out of the queue entirely rather than being ranked low.
- Amount owed
- weighted
- Days past due
- weighted
- Payment history
- weighted
- Disputed
- excluded
03
What it drafts
One note per member, in the club's own voice and sign-off, matched to the channel that member normally uses. Where a balance would suit one, the draft can offer a payment plan. omra never appears in the message — it goes out as the club.
- Notices drafted
- 42
- Sender
- the club
- Suppressed or opted out
- dropped at draft
04
Where it stops
At a person. Every draft waits for a staff member to approve, edit or skip it. Money never moves on its own: refunds, plans and pay links all wait for the same approval. Both names stay on the record — the agent that drafted it and the person who approved it.
- Held for a person
- 3
- Sent after approval
- 39
- Sent without approval
- 0
What it does not do
- The Collections Agent is part of omra Premium, the club-wide add-on.
- The agent drafts and ranks. It never changes an invoice, closes a period, or moves money on its own.
- A disputed balance stays out of the queue until the dispute is resolved by staff.